Shopping cart abandonment refers to online shoppers who add items to their checkout carts on a particular ecommerce website but fail to follow through with the purchase.
The latest shopping cart abandonment rates show that 69.57 percent of all online shopping carts fail to make it to the checkout stage. In other words, seven out of every ten online shopping baskets are ditched without the purchase process being completed.
Looking at data over the past few years, the abandonment rate peaked in 2012 at 71.98 percent. In the two years that followed, this fell to 71.16 percent (2013) and 68.07 percent (2014) but has been slowly picking up ever since.
As an ecommerce store owner, it is important to understand why potential customers are abandoning their intended purchases and how to retarget these shopping cart abandoners.
The most common reason for high abandonment rates is that people were simply browsing around for options (34 percent) with no intention to purchase.
Other reasons are related to shopping costs and options (23 percent), price comparisons (18 percent), and having a preference for in-store purchases (15 percent).
To improve shopping cart abandonment rates for your ecommerce business, consider streamlining your check-out process and offering popular payment methods and free shipping. These are some of the most recommended tactics to optimize and convert shopping cart additions.
Before you start working on strategies to reduce your cart abandonment rate, you may also want to take into account the differences by devices.
At 80.79 percent, the average cart abandonment rate on mobile devices is significantly higher than those on desktop devices, which stands at 73.93 percent.
The driving factors behind this large difference relate to the user experience. Consumers tend to find the online shopping experience on desktops more seamless. On mobile devices, on the other hand, difficulties such as trouble reading text and locating where to click on are proving to be a hindrance to checkout.
That said, if most of your store’s web traffic is coming from mobile devices, you may want to consider taking additional steps to optimize your customer’s mobile experience on your website to reduce those rates. Tactics include adding a sense of urgency such as a sale, being transparent with your charges and recovering abandoned carts.
All accounts have access to the forever free Starter PlanSign Up Free